Charlotte Tile and Grout Cleaning Services

One word description? INTEGRITY! May 9, 2024

Excellent company who are meticulous in the care of your home by treating it like their own and addressing the smallest concerns. Clean, efficient, professional, and fair! Need grout work, whether cleaning, sealing, fixing, or redoing, look no further! One word description? INTEGRITY!

Ronald Shishkoff

Best of the Best All Around! May 7, 2024

The entire crew at The Grout Medic is awesome! Jimmy came out and helped brainstorm, ChrisAnn got scheduling all set quickly and efficiently. Nik came out and took care of everything, making sure I was informed the entire time! Best of the Best all around! Thanks to the entire TGM team!

Robert B Frazer

Nik did an excellent job Apr 5, 2024

Nik did an excellent job bringing our shower and entry floor back to life. He went above and beyond to make sure we were happy with it.

Alex Berghorst

Great Service, Technician Nik Was Fast and Quick Apr 3, 2024

Great service, the technician Nik was fast and quick.

G Brown

Jimmy is a true problem solver Mar 14, 2024

My ceramic tile shower was a mess. For twenty years my wife and I had battled black mold. It was in the grout joints in the shower floor and would also climb up the shower walls. We would clean and scrub only to have it reappear a few months later. Finally, in desperation, I started making some calls. The first guy came out and said he could clean up, regrout, and seal the shower for a couple of grand. He said that the mortar bed under the tile was saturated with water, which I knew, but gave no solution on how to address it. Enter the Grout Medic. Jimmy came out and took one look at the shower and said the weep holes on the shower drain are clogged. Water cannot drain from the shower pan. The weep holes are channels built into the drain to allow water to exit the pan. For a better picture of how a tile shower drain works, YouTube is an excellent source. Jimmy said before doing anything we needed to relieve the water from the pan. He chiseled out right around the visible drain and unscrewed the drain barrel. By doing this he gained access to the weep holes. By using tools similar to an ice pick he went to work cleaning out the weep holes. He was pulling bits of silicone caulk out of the holes. As he cleared the holes, water began to flow into the drain. His thinking was that the tile guy must have put silicone caulk under the tile flange of the drain, thus sealing up the pan from draining. After leaving the drain open for about a week to let the pan dry out some, Jimmy returned with a new drain barrel and installed it. After 20 years I now had a shower drain that could function properly. Jimmy then scheduled one of his grout techs, Jose, to come and clean up all the mold and calcium deposits from the floor and walls. With the regrouting and cleanup, it was a full day job. To sum up, I highly recommend Jimmy and his team if you are having problems with your grout and tile. Jimmy is a true problem solver.

James Howard

Outstanding service. Mar 13, 2024

Outstanding service. Jimmy and his team are very professional, timely, and committed to exceeding your expectations. Great interactions with the entire team. I strongly recommend Grout Medic.

Ben McMillan

I highly recommend them for your needs. Mar 12, 2024

We have a master shower that The Grout Medic has been completing routine maintenance on for several years. Grout repair, sealing, and cleaning once a year has extended the life of our shower. James and staff have been great to work with and always looking for the best way to complete the work needed. They are easy to schedule with and always prompt. Communication is awesome throughout the process. I highly recommend them for your needs.

Rick Barnette

Jimmy saved our shower Mar 9, 2024

Jimmy saved our shower when all other companies we spoke to were pushing expensive replacements. He got us on his schedule right away, walked us through all details of the project, and the work was completed right on schedule. Would absolutely recommend!

Olivia Horkley

We were impressed from beginning to end. Feb 4, 2024

We were impressed from beginning to end. Jimmy came by to provide an estimate and make recommendations. There was no pressure. Nick did a great job with the work, explaining each step in the process and made sure we were happy with the results when he was finished.

Traci Drury

Highly recommend this company and its employees. Jan 30, 2024

From beginning to the end of our project, things went smoothly and professionally. Everything was explained completely. Ryan and Nick did a great job. They made sure we were pleased with the outcome and cleaned everything up before they left. Highly recommend this company and its employees.

Jill Williamson

It looks great! Jan 11, 2024

Grout Medic did a very nice job on the grout and caulking in our shower. It looks great! The team of people we dealt with were all polite, courteous, and timely.

Bill Frazier (Bfrazier179)

They Did an Excellent Job Dec 29, 2023

We had Grout Medic repair our shower curb in December (2023). They did an excellent job. One noteworthy item was that they performed the removal/reinstall of the curb in a manner that allowed the original shower glass to be re-installed. We’ve learned that is NOT the norm, as nearly everyone else will just accept that new shower glass will need to be measured for and installed (because others don’t know, or don’t care to learn, how to save the original glass). Of course, that results in a significant savings to the homeowner. We can highly recommend Grout Medic.

gary sheats

Very professional and honest pricing. Dec 22, 2023

We had a very good experience with this company. Jimmy got our job done very quickly and efficiently. Very professional and honest pricing. Highly recommend!

Asi Agajan

Very satisfied with the service and price Dec 19, 2023

I had several companies come out to give me a quote on cleaning and sealing my tile shower. Three different companies came out but Jimmy from The Grout Medic stood out. He gave me some good information about tile showers in general as well as services he offered. He offered more services for less money than his competitors. We were kept informed throughout the entire process. He sent Ryan out to complete the job and he picked up where Jimmy left off. He did a wonderful job cleaning and sealing the shower—looks brand new (4 years old). Ryan was also very informative and explained the process before he began. Overall I am very satisfied with the service, the price, as well as the owner Jimmy, and his coworker Ryan. I would recommend them time and time again.

K N

Absolutely excellent work! Dec 9, 2023

Absolutely excellent work! Our tiled stall shower is 10 yrs old and was in need of repair of cracked grout, leaks, and drain cleaning. Ryan was here all day removing the old grout, replacing with new, then sealing. It's now a new shower! I highly recommend Jimmy, Ryan, and Grout Medic.

Robert Hixon

Will recommend to friends needing tile work Nov 20, 2023

My wife and I really appreciated the thoroughness of the cost estimate that was provided and the competitive pricing. José was great to work with and kept a clean work area while on site. Will recommend to friends needing tile work done.

doug engel

Amazing work by Jimmy and his crew! Nov 2, 2023

Amazing work by Jimmy and his crew! Our shower has been repaired and looks brand new! Jimmy knew exactly what the issue was and scheduled the repair right away. I am very impressed with the quality of work. I cannot recommend them enough!

Gregg Dean

Very pleased and highly recommend. Oct 31, 2023

Replaced 4 cracked tiles, replaced missing grout, cleaned and color-sealed all grout on kitchen floor. Very pleased and a friend thought it was new flooring! Highly recommend.

Claire Hudak

Our shower looks brand new! Oct 27, 2023

Our shower looks brand new! Jimmy is the best; he quickly came to do the estimate, and we enjoyed getting to know him. Jose, who worked on our shower, did an amazing job. I am very impressed with the quality of work he did. Highly recommend!

Brooke Constantine

Really appreciate his honesty and integrity! Sep 15, 2023

Jimmy is very professional and knowledgeable. He also has very high professional integrity—I had called him to check out the grout in our bathtub since there was a leak after I had added some epoxy. He took a look and said that nothing more needed to be done and explained the reasons for the leak possibly happening. Really appreciate his honesty and integrity!

Jyotirmoy Banerjee

Jason is such a good guy. Sep 3, 2023

Jason is such a good guy. They took care of me and I appreciate them.

lance ford

I highly recommend The Grout Medic!! Aug 19, 2023

I’ve used The Grout Medic twice now for both grout cleaning and re-grouting shower/tubs, and I’m very pleased! They are very responsive and reasonably priced for great quality work. Jimmy was very accommodating and flexible with scheduling and pricing out both jobs. Jose and Ryan did fantastic work and were both pleasant and respectful while in my home. I highly recommend The Grout Medic!!

Carly Robinson

Ryan did a great job Aug 2, 2023

Ryan did a great job and was very thorough and communicative throughout the process. Definitely recommend!

Katie Hunt

They did a fantastic job Jul 15, 2023

I would highly recommend. They did some grout work and tile/grout cleaning for us and did a fantastic job. Very professional and timely.

Larry Hatcher

Jimmy was very thorough, honest, and hard working. Jul 7, 2023

Jimmy did a great job. First, he advised what I did and what I didn't need done. Another company told me I needed a total redo of my shower. What I did need was caulking and new grout where the tiles met the tub and in some limited areas. Jimmy was very thorough, honest, and hard working. He is a good man and I give him the highest recommendation. I wish more folks were like him—honest, fair, hard working, and reputable. THANKS JIMMY!! I APPRECIATE YOUR HARD WORK FOR ME!

Steve Wolfe

Very knowledgeable Jul 3, 2023

Did not oversell service. Fair prices. Very knowledgeable. Will use again for all tile needs!

Warren “Bikerbiz11” Kral

Excellent Service and Workmanship Jun 7, 2023

Excellent service and workmanship. The owner goes the extra mile to make sure we received the work requested and quality we expected.

William r Frazier

He did a great job! Mar 31, 2022

Ryan Bratz from Grout Medic came out to our house to do some grout repair. He did a great job! He informed me of what he was going to do and walked me through the process. He was very professional, respectful, and punctual. I will/would use the services of Ryan and Grout Medic again!

Bobby Hendrix

I would highly recommend The Grout Medic Mar 20, 2022

I don't always write reviews, but when it comes to trusting a company to be in and perform work in our homes, I feel that it is incumbent on us all to make a recommendation, or conversely, to warn our neighbors not to hire them. I would highly recommend The Grout Medic to anyone, and I will be calling them any time our grout and tile require service. The entire process was a breeze, and Chris, Jimmy, and Ryan made our experience 100% positive! Now, for the whole review. Our house is five years old, and we pretty quickly realized that our fixed drain cover was going to give us trouble when our drain required cleaning. The grille holes were so small that snake-like tools were even too large to get into them. One tool we did find was small enough going down, but we couldn't pull it back out with hair attached (I know, eww!). We resorted to chemical cleaners, which were not ideal in our pet-friendly home. Then, we noticed calcium scale build-up to boot. It was time to call SOMEONE. After doing a bit of research online, I found The Grout Medic of Charlotte. I read about their grout repair and became further interested, because the perimeter of our shower floor had cracked grout where our home had settled. I submitted a form after hours, but received a call back within moments! I scheduled our FREE consultation for about a week later. Our consultant, Chris, showed up on time and was very professional throughout. He scrutinized the entire shower and offered insight into what could be done. We were relieved to find out that even though our grout was broken, our home's structure was still protected. He explained that we could have our grout repaired if the aesthetic was bothersome, but our shower was not leaking. Wow, an honest answer without trying to upsell us! I asked about cleaning and sealing, because our grout had never been sealed, even when the tile was installed. Chris told us that he would recommend those services to protect our grout from staining and potential mold or mildew. He took one look at our drain and offered a solution. They would remove the drain cover and clean the grime and calcium build-up and replace the drain cover in a manner that would allow us to access the drain for regular cleaning. After he took measurements, we had a complete quote in hand. Afterwards, we received an email that allowed us to accept the quote and get a call back to schedule our appointment. The owner, Jimmy, called a couple of days later and we were scheduled. Easy peasy! Our technician was Ryan, and he courteously called ahead the morning of our service. He graciously accommodated our need for an additional 30 minutes to prepare for his arrival. Ryan arrived with a smile on his face and we really enjoyed having him in our home. He was professional, thorough, and executed his tasks to our standards. He noticed that our shower's threshold had never been grouted where it meets the tile floor outside the shower, and he took care of that for us. The glass on our half-wall needed new silicone (we were going to do this ourselves), and he applied that too! Altogether, we had grout cleaning and sealing, grout repair, drain cleaning, and recaulking/silicone application – and we are more than pleased with all of it! This is for the business The Grout Medic.

Tara W